At Ninja Warehouse Store, we are committed to providing quality liquidation pallets, wholesale inventory, and excellent customer service. Please read our refund and return policy carefully before placing an order.

Liquidation Inventory Disclaimer

All liquidation pallets, customer returns, overstock products, shelf pulls, and wholesale merchandise sold on our website are offered “as-is” and “where-is.” Due to the nature of liquidation inventory, product conditions may vary and items may include:

  • Customer returns
  • Shelf pulls
  • Overstock merchandise
  • Open-box products
  • Salvage items
  • Mixed-condition inventory

We do not guarantee specific brands, exact quantities, retail values, or item conditions unless clearly stated in the product description.

All Sales Final

Due to the wholesale and liquidation nature of our products, all sales are generally considered final. We do not accept returns or exchanges for:

  • Buyer’s remorse
  • Incorrect expectations
  • Minor cosmetic damage
  • Missing retail packaging
  • Variations in manifested inventory
  • Unsold resale inventory

Customers are encouraged to carefully review product descriptions before purchasing.

Damaged or Incorrect Orders

If you receive a damaged shipment or the wrong order, you must contact us within 48 hours of delivery.

To process a claim, customers must provide:

  • Order number
  • Clear photos of the shipment
  • Photos of damaged products or packaging
  • Description of the issue

Approved claims may qualify for:

  • Partial refund
  • Store credit
  • Replacement inventory
  • Order correction

Claims submitted after 48 hours of delivery may not be eligible for review.

Shipping Issues

Once an order has been shipped, delivery timelines are handled by the freight carrier or shipping provider. Ninja Warehouse Store is not responsible for:

  • Shipping delays
  • Carrier damages caused during transit
  • Missed delivery appointments
  • Incorrect shipping addresses provided by customers

Customers must ensure all shipping information is accurate before completing checkout.

Order Cancellations

Orders may only be canceled before processing or shipment begins. Once inventory has been prepared, packed, or shipped, cancellation requests may not be approved.

Approved cancellations may be subject to:

  • Restocking fees
  • Processing fees
  • Payment gateway transaction fees

Refund Processing

If a refund is approved, it will be processed to the original payment method within 5–10 business days depending on your financial institution.

Fraud Prevention

For security purposes, Ninja Warehouse Store reserves the right to:

  • Cancel suspicious orders
  • Request identity verification
  • Refuse service in cases of suspected fraud or abuse

Contact Us

For refund requests, order issues, or assistance, please contact our customer support team.

Customer Support

For the fastest assistance, customers are encouraged to contact our live chat agents directly through the website.

Policy Updates

Ninja Warehouse Store reserves the right to modify or update this Refund & Return Policy at any time without prior notice. Customers are encouraged to review this page periodically for updates.