This Shipping Policy outlines how orders are processed, shipped, and delivered at Ninja Warehouse Store. By placing an order on our website, you agree to the terms described below.

Order Processing

All orders are subject to processing time before shipment. Processing includes order verification, payment confirmation, inventory allocation, pallet preparation, and freight scheduling.

Typical processing times:

  • Small wholesale orders: 1–3 business days
  • Pallet orders: 2–5 business days
  • Truckload orders: 3–10 business days (depending on availability and freight coordination)

Processing times may vary during high-volume periods or inventory restocking cycles.

Shipping Methods

We primarily ship wholesale and liquidation inventory using trusted freight carriers due to the size and weight of palletized goods.

Shipping methods may include:

  • LTL (Less Than Truckload) freight shipping
  • Full truckload freight shipping
  • Commercial freight delivery services
  • Residential freight delivery (where applicable)

Customers will be notified once shipping arrangements are confirmed.

Shipping Coverage

We currently ship within the United States and may offer extended shipping options depending on inventory availability and logistics partners.

Shipping availability may vary based on:

  • Product type
  • Order size
  • Destination accessibility
  • Freight carrier coverage

Certain remote or restricted areas may require additional delivery time or fees.

Delivery Timeframes

Estimated delivery times begin after the order has been shipped, not when the order is placed.

Typical transit times:

  • Regional shipments: 2–5 business days
  • Cross-country shipments: 5–10 business days
  • Remote or rural areas: 7–14 business days

Delivery times are estimates only and are not guaranteed due to freight carrier variability.

Freight Delivery Requirements

Because most orders are palletized freight shipments, customers should be aware of the following:

  • A valid phone number is required for delivery coordination
  • Freight carriers may schedule delivery appointments
  • Residential deliveries may require a liftgate service
  • Customers may need to assist with unloading in certain cases (if no liftgate is requested)
  • Delivery may require signature confirmation

Failure to accept delivery or missed appointments may result in additional fees.

Shipping Costs

Shipping costs are calculated based on:

  • Weight and dimensions of the pallet or truckload
  • Delivery distance
  • Freight carrier rates
  • Residential or commercial delivery type
  • Additional services (liftgate, appointment scheduling, inside delivery if available)

Final shipping costs are provided at checkout or during invoice confirmation for wholesale orders.

Order Tracking

Once your order has been shipped, tracking information will be provided via email or customer support communication.

Tracking updates may include:

  • Freight carrier tracking number
  • Shipment status updates
  • Delivery appointment scheduling (if required)

If tracking information is not received within the expected timeframe, customers should contact support.

Shipping Delays

While we work with reliable freight carriers, delays may occur due to:

  • Weather conditions
  • Carrier logistics issues
  • High freight volume periods
  • Route scheduling changes
  • Customs or regulatory inspections (if applicable for certain shipments)

Ninja Warehouse Store is not responsible for delays caused by third-party shipping carriers.

Damaged or Lost Shipments

Customers must inspect shipments upon delivery.

If damage is visible:

  • Note the damage on the delivery receipt before signing
  • Take clear photos of packaging and product condition
  • Contact support within 48 hours of delivery

Claims submitted after 48 hours may not be eligible for resolution.

If a shipment is lost or significantly delayed, customers should contact us so we can coordinate with the freight carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details including:

  • Full name
  • Correct delivery address
  • Valid phone number
  • Business or residential designation

Incorrect information may result in:

  • Delivery delays
  • Additional carrier fees
  • Returned shipments
  • Order cancellation fees

Refused or Undeliverable Shipments

If a shipment is refused or cannot be delivered due to customer-related issues, the customer may be responsible for:

  • Return freight charges
  • Restocking fees
  • Re-shipment costs

Refund eligibility (if any) will be evaluated on a case-by-case basis.

Shipping Restrictions

Certain items may have shipping limitations due to:

  • Freight regulations
  • Hazard classification (if applicable)
  • Carrier restrictions
  • Inventory type or size

We reserve the right to modify shipping eligibility based on logistics requirements.

Customer Support

For all shipping-related inquiries, please contact us:

Policy Updates

Ninja Warehouse Store reserves the right to update or modify this Shipping Policy at any time without prior notice. Updates will be posted on this page with the revised effective date.